Headquartered in Toronto, Canada, Premium Customer Care is a dynamic and fully capable call center specializing in inbound, outbound, customer service, and customer relationship management. Premium Customer Care maintains a state-of-the-art computer integrated telephony system to serve a wide range of clients. We have successfully managed our growth without sacrificing quality or attention to detail. As a result, Premium Customer Care business has grown exponentially and has a reputation for providing the highest quality service in the industry.

Our Goals
To understand a company, it's important to know what they value. To overachieve every aspect of our clients' goals.

-"To be the best customer contact center company in North America."

How we define the best:

We start with the best management…
Our Superior management team is our most important competitive advantage. We hire only exceptional management with minimum experience of 5 years in the industry; high expectations and highly Rewarded.

Run efficient campaigns…
Premium Customer Care prides itself on our efficient process flow. We begin projects on time, achieve our goals, avoid IS complications, and provide the highest quality resulting in profitable campaigns that optimize client satisfaction and return on investment.

Outstanding customer service…
We provide our clients with control, flexibility, quality, dependability, stability, and commitment, as well as technical, business, and product knowledge. We continually aim to improve the results we deliver our clients by reviewing and analyzing data collected throughout the project. This may include live monitoring, ongoing training and script revisions as needed. We provide the flexibility our clients need when developing and managing a project and continuously look for ways to improve the information we produce.

Professionalism…
Our business is built on reputation, repeat business, and customer retention and customer referrals. We know from experience that quality, professionalism, and high ethical standards are essential to client and customer satisfaction. We establish a climate of mutual respect from day one. We follow through with our commitments and have frequent and clear communication with our clients.

We are a Sales and Service Organization…
We are judged by how well we perform. We believe we are the highest quality sales and service organization in the industry.

Our objective is to save you money, which makes you money.

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